With AssistFlow, centralise service tickets, planning, interventions, equipment, contracts, SLA, quotations, documentation and billing control — with AI Assistance integrated directly into each service ticket.
Less scattered information and greater control over every request and every job performed.
Requests, priorities, statuses, assignees, deadlines and billing status.
Timeline and calendar views for planned work and overdue service tickets.
Work performed, tests, recommendations, time, travel and materials.
Contracted, used and available hours, plus response targets.
Products, services, discounts, VAT, terms and versions.
Instant visibility of items to bill, already billed or awaiting validation.
Operational reports with CSV/XLS export and printing.
Guided technical solution research directly from the service ticket.
Statuses, transitions, conditions, notifications and automated actions.
The dashboard brings together service ticket, delay, service, quotation and billing indicators so you can quickly see what needs attention.
Track the expected completion date of each service ticket and identify situations that require action.
Search by status, priority, customer, assignee or dates. Each service ticket brings together data, intervention, financial information, documents, history and AI assistance.
AI Assistance is integrated directly into the service ticket. The technician can search for a solution to the recorded problem, add relevant technical information and review a suggestion without leaving the service process.
AI supports diagnosis and technical research — the final decision remains with the technician.
Create reusable plans, link contracts to customers and track contracted, used and available hours, as well as response targets and critical situations.
Define statuses, transitions and conditions so the process matches how your team actually works.
Review service ticket reports, daily sheets, customers, companies, quotations and documents, with export and print options.
The integration API synchronises master data and provides access to operational information without duplicating work.
Products, customers, companies, equipment, service tickets and quotations.
The ERP maintains business data while AssistFlow centralises the technical service process.
Book a demonstration and see how to organise requests, planning, contracts, interventions and billing follow-up in one platform.
Request a demo